FAQs: General Questions

Find answers to common questions about your real estate license and Real Estate Express.

Why can’t I hear the livestream course?

Real Estate Express uses Internet audio, meaning you will listen to the livestream through your computer. The best way to connect your audio is to use a USB headset connected to your computer. If you don’t have a headset your computer speakers will work, but may have some background noise and can echo depending on the connection quality.

Test your sound before the course:

Test your sound about 20 minutes before the course by going to a website with audio (YouTube or Pandora are good options). If your speakers work with that site, they should work just fine for the course.

Troubleshooting audio:

If you are having trouble hearing the livestream course, try the following:

  • Make sure your speakers are not on mute and the volume is turned up
  • Clear your temporary internet files and cookies
  • Try an alternate web browser
  • If you are still having trouble, please contact us.

Can't find your answer?

If you can't find the answer to your question, please contact us. We are happy to help you.

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