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Using the Web to Improve Customer Service Select Your State GEORGIA MINNESOTA MISSOURI  Sign Up Now     Course Snapshot - Outline This course is a new and refreshingly current look at a subject that has been increasingly popular in the real estate environment, and one that is proving to be extremely important to customers. Using the Web to Improve Customer Service includes an introduction to the Internet and its role in customer service, identifying your customers, the IDEA process, principles of effective websites, how to exceed customer expectations, principles of effective communication, and online do's and don'ts. Created and designed by award-winning experts in the field, the scope of this Internet course is not intended to be a training course on how to become a webmaster or E-Business developer, but rather is expressly geared for real estate salespersons and brokers who want to be current on the principles using the Web for Customer Service in their current work environment. It contains seven, user-friendly units: Introduction Identify Your Customers The "IDEA" Process Web Sites Exceed Customers' Expectations Effective Communication Online Communication Do's and Don't's Course Objectives Discover the keys to the Internet and its role in the real estate world Learn how to identify your customers through your website Learn how to use Internet basics to give your customers what they need and want from you Discover the principles of effective websites, and how to incorporate them in your real estate site Learn how to use your website to exceed your real estate customers’ expectations Use online tools to effectively communicate with your real estate customers Learn to incorporate web-based customer service into your real estate practice Like all RealEstateExpress.com courses, Using the Web for Customer Service has a number of unique learning tools built in to make your learning experience that much more effective enjoyable, including links to other Internet and Customer Service resources, a course glossary, a course Discussion Forum and more.   Course Syllabus: Click here to view the Syllabus for this course. Evaluation Summary

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RealEstateExpress.com The American School of Real Estate, Real Estate License school went online in 1996 and was one of the first ARELLO certified real estate schools to offer web-based online real estate license courses. We continue to deliver the best State-approved real estate courses available including the California Real Estate License, Colorado Real Estate License, Texas Appraisal License, Illinois Real Estate License Course, Washington Real Estate License Course, Nevada Real Estate License Course, Iowa Real Estate License Course, New York Real Estate License, Kansas Real Estate License Course, Texas Real Estate License, Virginia Real Estate License Course, Michigan Real Estate License Course, Missouri Real Estate License Course, Alabama Real Estate License Course, Georgia Real Estate License, Pennsylvania Real Estate License, Oklahoma Real Estate License Course, and the Florida Real Estate License. You can also complete your real estate CE online! Take Florida real estate continuing education right here! Every one of our courses comes with our safe purchase guarantee!

Fully Accredited When you see the ARELLO seal, you can have confidence that any Real Estate School under that seal have gone to great lengths to ensure your real estate license education experience is the best it can be. Real Estate Schools displaying this seal have met the high standards of quality required by The Association of Real Estate License Law Officials for online real estate courses and real estate classes.